OFFICE PRACTICE

WAEC SYLLABUS ON OFFICE PRACTICE

EXAMINATION SCHEME

There will be two papers, Paper 1 and Paper 2, which will constitute a composite paperand will be taken at a sitting.

PAPER 1:

Will consist of fifty multiple choice objective questions, all of whichshould be answered within one hour for 50 marks.

PAPER 2:

Will consist of a question on a simple case study and six other essay typequestions. Candidates will be required to answer the question on the casestudy and any four of the other questions. The paper will carry 100 marksand last for 2 hours 10 minutes.

DETAILED SYLLABUS

S/NCONTENTSNOTES

1.

THE OFFICE

i. Definition of the office.
ii. Functions of the office.
iii. Layout of the office.
iv. Principles of office organization.
(a) Span of control,
(b) Unity of control,
(c) Unity of function, etc.
v. Office procedures.
vi. Sections of the office.

2.

DEPARTMENTS INAN ORGANIZATION

i. List of departments in an organization.
ii. Functions of each department in anorganization.
iii. Organizational chart.

3.

OFFICEEQUIPMENT

i. Meaning of office equipment.
ii. Types of office equipment.
Manual:
(a) Typewriter,
(b) Perforator,
(c) Stapling machine,
(d) Duplicating machine,etc.
Electrical:
(a) Typewriter,
(b) Photocopier,
(c) Shredding machine,
(d) Computer,
(e) Scanning machine,
(f) Facsimile machine, etc.
iii. Uses of office equipment.
iv. Care of office equipment.

4.

THE RECEPTION

i. Meaning of the reception.
ii. Duties of the receptionist.
iii. Documents handled by a receptionist.
iv. Qualities of a receptionist
v. Procedures for handling telephone calls.

5.

OFFICEDOCUMENTS

i Meaning of office documents.
ii Types of office documents.
(a)Administrative
(b) Sales
(c) Stores
(d) Purchasing
iii. Uses of office documents.
iv Preparation of office documents.

6.

OFFICECORRESPONDENCE

i. Meaning of office correspondence.
ii. Types of office correspondence.
(a) Memos,
(b) Business letters,
(c) Notice of meetings,
(d) Minutes of meetings,
(e) Reports,
(f) Circulars.

7.

MAIL

i. Types of mail:
(a) Personal mail,
(b) Official mail,
(c) Urgent mail,
(d) Confidential mail
ii. Classification of mail:
(a) incoming mail,
(b) Outgoing mail.
iii. Procedures for handling incoming andoutgoing mail.

8.

FILING

i. Definition of filing.
ii. Systems of filing.
(a) Vertical,
(b) Lateral,
(c) Electronic.
iii. Classifications of filing
(a) Alphabetical,
(b) Chronological,
(c) Numerical,
(d) Geographical,
(e) Alpha-numerical.
(f) Subject
iv. Purposes of filing.
v. Steps involved in filing.
vi. Filing equipment.

9.

COMMUNICATION

i. Definition of communication
ii. Importance of communication.
iii. Types of communication
(a) Verbal
- Oral
- Written
(b) Non verbal
- Visual
- Audio
- Audio-visual
iv. Methods/Media of communication
(a) Print (newspapers, magazines,directories, handbills, flyers, etc.)
(b) Electronic (radio, television, audioand video conferencing, etc)
v. Communication service providers:
(a) NIPOST,
(b) NITEL,
(c) Media houses
(d) Satellite stations
(e) The internet
(f) Global System of MobileCommunication (GSM)

10.

MEETINGS

i. Definition of meeting.
ii. Purpose of meeting
iii. Types of meeting
(a) Statutory meeting,
(b) Emergency meeting,
(c) Board meeting,
(d) Management meeting,
(e) Annual General Meeting,
(f) Staff meeting,
(g) Committee meeting.
iv. Procedure for conducting a meeting
(a) Opening prayer,
(b) Agenda,
(c) Chairman’s opening remarks,
(d) Reading of the last minutes,
(e) Correction ( if any),
(f) Adoption of the last minutes,
(g) Matters arising from the last minutes,
(h) Main business,
(i) Any other business (AOB),
(j) Chairman’s closing remarks,
(k) Adjournment/ closing,
(l) Closing prayer.
v. Meeting Terminologies:
(a) Agenda,
(b) Adoption,
(c) A O B.
(d) Adjournment, etc.
vi. Roles of the chairman/secretary
vii. Writing the minutes.

11.

REPORT WRITING

i. Meaning of report.
ii. Types of report – Formal
(a) Short report
(b) Long report
(c) Investigative report
(d) Routine/Periodic
iii. Parts of a report.
iv. Importance of report writing.

12.

INFORMATION

i. Definition of information.
ii. Types of information.
iii. Uses of information.
iv. Sources of information.
v. Storage of information.
vi. Qualities of good information
(a) Timeliness,
(b) Accuracy,
(c) Speed of delivery,
(d) Usability, etc.

SUGGESTED READING TEXT

Modern Office Practice for Vocational Business Students By Amadin, M.S.

We provide educational resources/materials, curriculum guide, syllabus, scheme of work, lesson note & plan, waec, jamb, O-level & advance level GCE lessons/tutorial classes, on various topics, subjects, career, disciplines & department etc. for all the Class of Learners


Free Will Donation

We know times are tough right now, but if you could donate and support us, be rest assured that your great contributions are immensely appreciated and will be for the progress of our work to help us pay for the server cost, domain renewal, and other maintenance costs of the site. Nothing is too small; nothing is too little.

Account Details

BANK: UNITED BANK FOR AFRICA PLC

ACCOUNT NAME: OFAGBE GODSPOWER GEORGE

ACCOUNT NUMBER: 2250582550

SWIFT CODE: UNAFNGLA

ACCOUNT TYPE: SAVINGS

CURRENCY: DOLLAR (USD) ACCOUNT

ADDRESS: 1. M. Aruna Close, Ughelli, Delta State, Nigeria

PHONE: +234805 5084784, +234803 5586470



BANK: UNITED BANK FOR AFRICA Plc (UBA)

ACCOUNT NAME: OFAGBE GODSPOWER GEORGE

ACCOUNT NUMBER: 2042116266

SORT CODE: 033243371

ACCOUNT TYPE: SAVINGS

CURRENCY: NAIRA ACCOUNT

ADDRESS: 1. M. Aruna Close, Ughelli, Delta State, Nigeria

PHONE: +234805 5084784, +234803 5586470



Your active support gives strength to our Team and inspires to work. Each donated dollar is not only money for us, but it is also the confidence that you really need our project!
AseiClass is a non-profit project that exists at its founders' expense, it will be difficult to achieve our goals without your help.
Please consider making a donation.
Thank you.


AseiClass Team

We provide educational resources/materials, curriculum guide, syllabus, scheme of work, lesson note & plan, waec, jamb, O-level & advance level GCE lessons/tutorial classes, on various topics, subjects, career, disciplines & department etc. for all the Class of Learners

Facts about Teachers

● ● ● Teachers Are Great No Controversy.

● ● ● Teachers are like candles, they burn themselves to light others.

● ● ● Teachers don't teach for the money.

● ● ● Every great mind was once taught by some brilliant teachers.

● ● ● Teachers are the second parents we have.

● ● ● If you can write your name, thank your teacher.

Teaching slogans

● ● ● Until the learner learns the teacher has not taught.

● ● ● I hear and forget, I see and remember, I do and know.

● ● ● The good teacher explains. The superior teacher demonstrates. The great teacher inspires.

We provide educational resources/materials, curriculum guide, syllabus, scheme of work, lesson note & plan, waec, jamb, O-level & advance level GCE lessons/tutorial classes, on various topics, subjects, career, disciplines & department etc. for all the Class of Learners