OFFICE PRACTICE

WAEC SYLLABUS ON OFFICE PRACTICE

EXAMINATION SCHEME

There will be two papers, Paper 1 and Paper 2, which will constitute a composite paperand will be taken at a sitting.

PAPER 1:

Will consist of fifty multiple choice objective questions, all of whichshould be answered within one hour for 50 marks.

PAPER 2:

Will consist of a question on a simple case study and six other essay typequestions. Candidates will be required to answer the question on the casestudy and any four of the other questions. The paper will carry 100 marksand last for 2 hours 10 minutes.


DETAILED SYLLABUS

S/NCONTENTSNOTES

1.

THE OFFICE

i. Definition of the office.
ii. Functions of the office.
iii. Layout of the office.
iv. Principles of office organization.
(a) Span of control,
(b) Unity of control,
(c) Unity of function, etc.
v. Office procedures.
vi. Sections of the office.

2.

DEPARTMENTS INAN ORGANIZATION

i. List of departments in an organization.
ii. Functions of each department in anorganization.
iii. Organizational chart.

3.

OFFICEEQUIPMENT

i. Meaning of office equipment.
ii. Types of office equipment.
Manual:
(a) Typewriter,
(b) Perforator,
(c) Stapling machine,
(d) Duplicating machine,etc.
Electrical:
(a) Typewriter,
(b) Photocopier,
(c) Shredding machine,
(d) Computer,
(e) Scanning machine,
(f) Facsimile machine, etc.
iii. Uses of office equipment.
iv. Care of office equipment.

4.

THE RECEPTION

i. Meaning of the reception.
ii. Duties of the receptionist.
iii. Documents handled by a receptionist.
iv. Qualities of a receptionist
v. Procedures for handling telephone calls.

5.

OFFICEDOCUMENTS

i Meaning of office documents.
ii Types of office documents.
(a)Administrative
(b) Sales
(c) Stores
(d) Purchasing
iii. Uses of office documents.
iv Preparation of office documents.

6.

OFFICECORRESPONDENCE

i. Meaning of office correspondence.
ii. Types of office correspondence.
(a) Memos,
(b) Business letters,
(c) Notice of meetings,
(d) Minutes of meetings,
(e) Reports,
(f) Circulars.

7.

MAIL

i. Types of mail:
(a) Personal mail,
(b) Official mail,
(c) Urgent mail,
(d) Confidential mail
ii. Classification of mail:
(a) incoming mail,
(b) Outgoing mail.
iii. Procedures for handling incoming andoutgoing mail.

8.

FILING

i. Definition of filing.
ii. Systems of filing.
(a) Vertical,
(b) Lateral,
(c) Electronic.
iii. Classifications of filing
(a) Alphabetical,
(b) Chronological,
(c) Numerical,
(d) Geographical,
(e) Alpha-numerical.
(f) Subject
iv. Purposes of filing.
v. Steps involved in filing.
vi. Filing equipment.

9.

COMMUNICATION

i. Definition of communication
ii. Importance of communication.
iii. Types of communication
(a) Verbal
- Oral
- Written
(b) Non verbal
- Visual
- Audio
- Audio-visual
iv. Methods/Media of communication
(a) Print (newspapers, magazines,directories, handbills, flyers, etc.)
(b) Electronic (radio, television, audioand video conferencing, etc)
v. Communication service providers:
(a) NIPOST,
(b) NITEL,
(c) Media houses
(d) Satellite stations
(e) The internet
(f) Global System of MobileCommunication (GSM)

10.

MEETINGS

i. Definition of meeting.
ii. Purpose of meeting
iii. Types of meeting
(a) Statutory meeting,
(b) Emergency meeting,
(c) Board meeting,
(d) Management meeting,
(e) Annual General Meeting,
(f) Staff meeting,
(g) Committee meeting.
iv. Procedure for conducting a meeting
(a) Opening prayer,
(b) Agenda,
(c) Chairman’s opening remarks,
(d) Reading of the last minutes,
(e) Correction ( if any),
(f) Adoption of the last minutes,
(g) Matters arising from the last minutes,
(h) Main business,
(i) Any other business (AOB),
(j) Chairman’s closing remarks,
(k) Adjournment/ closing,
(l) Closing prayer.
v. Meeting Terminologies:
(a) Agenda,
(b) Adoption,
(c) A O B.
(d) Adjournment, etc.
vi. Roles of the chairman/secretary
vii. Writing the minutes.

11.

REPORT WRITING

i. Meaning of report.
ii. Types of report – Formal
(a) Short report
(b) Long report
(c) Investigative report
(d) Routine/Periodic
iii. Parts of a report.
iv. Importance of report writing.

12.

INFORMATION

i. Definition of information.
ii. Types of information.
iii. Uses of information.
iv. Sources of information.
v. Storage of information.
vi. Qualities of good information
(a) Timeliness,
(b) Accuracy,
(c) Speed of delivery,
(d) Usability, etc.

SUGGESTED READING TEXT

Modern Office Practice for Vocational Business Students By Amadin, M.S.

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